Live claims handling app coming to AXA UK commercial property customers

AXA UK is broadening its use of live video to settle commercial property claims, as the insurer renews it’s contract with software provider Verisk.

The ClaimXperience app is already being used by AXA’s household customers, who can show escape of water damage in real time to their home insurer. The claims handler can record the video or take stills and evaluate the damage immediately.

Waseem Malik, Claims Executive Managing Director, AXA Insurance said: “We are developing machine-learning tools, which will build our level of insight and empower informed decision making.”

ClaimXperience is part of Verisk’s Xactware portfolio, which provides a single platform for the validation and settlement of building damage claims. This supports greater transparency and consistency of scope and settlement, as well as a smoother and more efficient process for customers.

Mr Malik continued: “. These digital tools will allow our claims colleagues to tangibly help our policyholders; they will make the claims process easier for our customers.”

Joe Pendle, Managing Director, Verisk Claims EU added: “These combined technologies will help AXA eliminate transactional delays in the claims process to deliver a seamless experience for employees, contractors and policyholders alike.”